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Chat with Us
Safe Horizon client advocates are available by chat to offer information, advocacy and support to people who have been impacted by violence, crime, and abuse.
You can chat with an advocate during our operating hours by clicking the chat button at the bottom right of this page.
Safe Chat advocates are available Mon. – Fri. 10 a.m. -8 p. m., Sat. 10 a.m. – 3 p.m., and Sun. 9 a.m. – 5 p.m.
Our Hotline is available 24/7 and our Helpline is available 9 a.m. – 5 p.m. Visit our Hotlines page for more information.
What is SafeChat?
SafeChat is a one-on-one chat session with a Safe Horizon client advocate trained in supporting those who have experienced violence, crime, and abuse in New York City. Advocates can talk to you about your situation, ask questions and help you explore your options. Advocates can also provide information and referrals, as well as help connect you to other Safe Horizon programs.
How Do I Contact SafeChat?
Safe Chat advocates operate Mon. – Fri. 10 a.m. – 8 p.m., Sat. from 10 a.m. – 3 p.m., and on Sun. from 9 a.m. – 5 p.m. We plan to expand our hours of operation soon.
If you need to speak to an advocate outside of SafeChat hours, please call our 24/7 Hotline at 1-800-621-HOPE (4673). If this is an emergency, please call 911.
Safe Chat is available to support users in several languages including: English, Arabic, Bengali, French, Haitian Creole, Korean, Mandarin, Polish, Russian, Spanish, and Urdu.
Safety Alert
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At the end of each chat session, please remember to clear your cache so that anyone who might gain access to your device is unable to view your interactions with Safe Horizon.
Privacy Policy
Safe Horizon seeks to maintain the confidentiality of SafeChat conversations and limits disclosure as stated in its SafeChat Privacy Policy. However, there may be special cases where we disclose your information outside of Safe Horizon; for instance, if we fear you may do harm to yourself or others, we learn a child may be harmed or the law requires us to disclose your information. The SafeChat service is not intended for use by anyone under the age of thirteen (13) and is not professional medical care, mental health care, or legal advice.
By accessing SafeChat you agree to the SafeChat Terms & Conditions of Use and the SafeChat Privacy Policy.
Additional Resources
Make It Happen is a program for young men of color who have experienced community violence and aims to provide participants with the necessary tools to overcome trauma and reach their goals. Visit their site here. For information on community violence and trauma click here.
Neighbors in Action (formerly known as the Crown Heights Community Mediation Center) is a unique neighborhood institution in Brooklyn, New York, with the goal of building safer and healthier communities. Visit Neighbors in Action here.
Trauma can make it difficult for survivors to access the services they need. For more information, click here.
